| If you have renewed a subscription recently, payment may have been delayed resulting in a lapse in delivery. Renewal invoices are generated 13 weeks prior to the expiry issue to ensure that payment are processed in good time to avoid any gaps in delivery, however delays may sometimes occur. Back issues on renewals are quite common, this does not mean that you will not receive these issues - they may be in transit to you already. We label issues 2 weeks in advance, so even if you feel you have renewed in time, because of the labeling system, the label run may have been ‘missed’ and will therefore be entered for the following week's dispatch. Providing the details listed below will help us investigate your renewal: • Your Customer ID and full delivery address to where issues should be delivered. • Date and amount of your last payment. Paid by credit card: Has the credit/debit card been charged? If yes, please provide the transaction details. IMPORTANT:FOR SECURITY REASONS, CREDIT CARD NUMBERS CANNOT BE ACCEPTED VIA EMAIL. PLEASE DO NOT SUBMIT CREDIT CARD NUMBERS IN THIS MANNER. Paid by cheque: Has the cheque been cashed? If yes, please confirm the cheque number and the date that it was cleared by your bank. Please note: Renewals via nature.com are automatically charged when you place the order. Please contact us by using our Ask a Question facility, using the drop-down menus to ensure that your enquiry goes directly to the member of staff best able to assist you. Or you can contact us by the following methods: Telephone: (+44) 1256 302827 Fax: (+44) 1256 812358 |
