Why do I receive an error message when registering my institutional account?

If you receive an error message at any time during site license registration, follow the directions on the error page.

It may indicate that your username is too long, or that your registration session has timed out and you need to start over again.

If you get a note about duplicate IP addresses while adding your IP addresses, your institution may already have an account which you are duplicating. If you are unaware of another account, then please contact Customer Service.

You can contact us by using our Ask a Question facility, using the drop-down menus to ensure that your enquiry goes directly to the member of staff best able to assist you.

Please send us a screenshot of the error page or copy and paste the error message in an email to us (there is an attachment facility at the bottom of the page).

You can also contact us by using the relevant details below:

UK/Rest of World: email - institutions@nature.com, tel: +44 (0)207 843 4759

USA: email - institutions@us.nature.com, tel: +1 888 331 6288

Japan, South Korea, China: Contact tel: +81 (0)3 3267 8769