If you made a purchase of either an article or subscription online but did not receive a confirmation email, please contact NPG Customer Services via our Ask a Question facility.
Please use the drop-down menus to ensure that your enquiry is directed to the appropriate Customer Service team. We will endeavour to respond to your query within two working days.
Providing the details listed below will help us investigate the problem and ensure your query is resolved quickly:
• Email address - this should be the one that was used for the transaction.
• Order number - this will have been displayed during the web order process.
• Your full name.
• Name of the card holder - if different.
• Date of the order
• Title of Journal/Article that you were ordering